Barriers to Service Design in Government - Card Deck

Based on extensive research with folks across various levels of the public service in Canada (municipal, provincial and federal), this card set synthesizes 20 barriers to enacting change in the public sector through designerly approaches.
an image of the front and back of the barrier cards
The barrier cards describe the barrier, potential impact, and quotes from our research

While the focus is on the public sector, many people in large organizations relate to some or all of these!

These cards have been used as part of workshop sessions within the Ontario government and at the international Service Design in Government Conference in Edinburgh 2019. They were developed in collaboration with Marie Serrano and Spencer. Beacock.

Does your organization need help with an experience or internal process?