Made Manifest blog

A collection of opinions, ideas & creative thinking.

Published:
May 4, 2020
The Over-Emphasis on ‘Ideas’ and ‘Ideation’ in Service Design
Published:
Dec 9, 2020
The Lay Persons’ Guide to Using Post-It Notes to Get Your Stuff in Order
“You know that thing you do with post-its… can you teach me please?” This was the text message I woke up to from my mother. Over the years, she has seen many photos of my post-it to-do lists, a post it Christmas kanban board, and various other designerly post-it-ing.
Published:
May 4, 2020
The Over-Emphasis on ‘Ideas’ and ‘Ideation’ in Service Design
Recently I’ve been pondering the narratives and practices around ‘ideas’ and ‘ideation’ that I see playing out in service design. This is based on my own experiences over the last five years or so, as well as observations of the conversations and framing in broader design practice and organizations.
Published:
Jan 2, 2020
2019 Year in Review: The Year of Experimentation and Intentionality
I wasn’t going to write a year in review post, but then I was pretty inspired by some great ones I read from Andrew Lovett-Baron, Whitney Hess and Brad Frost. My main goal in writing this is to do some personal reflection and have a record of what I got up to in 2019, mostly professionally. So here goes…
Published:
Nov 3, 2018
Three Steps to Jump Starting Your Service Design Career
A lot of people reach out to me to ask questions about getting started in service design. Maybe you’re in an adjacent field like UX or design research. Maybe you’re studying and wondering what’s next for you. Or maybe you’ve come across the discipline and think it could be a good fit for your skills and interests.
Published:
Aug 26, 2018
Navigating the Toronto Service Design Landscape
Full house at a Service Design Toronto (SDTO) panel on the value of service design in November 2014.

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